Terms & Conditions | Tee Rooms | Tee Rooms

Terms and Conditions

Effective: 9th January 2019

The Tee Rooms terms and conditions are part of our Terms of Use policy as set out on the Chez Marian website. They comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with Chez Marian. The site Privacy Policy also applies.

These terms and conditions only apply to sales placed either online, by telephone or in writing, unless otherwise stated.

Pricing

All prices are set in £ sterling and are exclusive of VAT as the business is not eligible for VAT registration. We operate ‘Geolocation’ on the site whereby prices will be shown in local currency (Euros) where applicable. The option is available to view at the default UK price. Prices may be subject to change without notice, however this will not affect confirmed orders taken prior to the date of change.

Wholesale pricing for bulk orders may be available subject to terms. Please contact us for enquiries and information.

Discounts

Discounts may be offered from time to time and may only be used when purchasing through the Tee Rooms at Chez Marian. Discounts are applied in respect of specific products or purchases made on the website and we reserve the right to withdraw them without prior notice. Discounts will generally be applied in the following ways:

  • directly to the full retail price, the discounted price being displayed on the site. This will generally be the price made available for members of Chez Marian.
  • voucher code, giving the option to redeem a discount at the point of checkout. Vouchers made available will be subject to specified terms relating to usage.
  • occasionally we will offer free or reduced delivery. This is subject to availability and can be withdrawn at any time.

International customers

Whilst this website is designed with UK customers in mind, we welcome orders and enquiries from customers in other countries. Additional delivery charges will usually apply. Please see our Shipping Information for more details.

Payment

Payment may be made by Paypal or by any major credit card or debit card via the PayPal facility.

For wholesale orders, payment may be made by BACS transfer. Please ask for details.

Returns

The Tee Rooms merchandise is printed on demand by our supplier based in Blackburn, Lancashire. As each product is printed to order, unless there is a fault with the item we don’t accept returns or exchanges. Please, before you confirm any order for shop merchandise, be certain you would like to purchase the selected item(s) [note: check your size & colour options].

Product availability

Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date within 12 hours of placing your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by Chez Marian to supply goods by a certain date. However, if availability is unduly delayed, we will do our best to keep you informed.

Product images and descriptions

Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we try to faithfully reproduce colours on mock-up products, some variation may occur.

Accepting orders and security

When you place an order, either online, by telephone or in writing, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation email with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you know.

All order details are confirmed by you when your order is placed, including the billing address, shipping address, garment size and choice of colour. When you receive your email confirmation, you will have an opportunity to check these details are correct to make any amendments before the order goes into production. You must contact us within 24 hours of placing your order to make any changes, after this period no changes can be made. Chez Marian cannot replace or refund any orders that are incorrect if they have been placed with our Supplier according to the details you confirmed when the order was placed.

In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method.

Order processing

An order will not be processed until it has been paid in full. Orders are processed from the date and time of payment received, not the date and time it was placed. Orders paid for after 1pm GMT will be processed the next working day.

Delivery

All prices exclude delivery and we ship worldwide. [View Shipping Information]

Deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM. If you have a specific delivery request please contact us and we will do our best to meet your request.

A special, or next-day delivery service does not guarantee that you will receive your item the day after placing the order however does guarantee that you will receive the item the day after it has been dispatched.

Some deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.

Cancellations

Due to the bespoke nature of most of the products we sell, all cancellations must be made within 24 hours of your order being placed. After this time, your order will have entered production.

If your product, print, embroidery or any other embellishments are defective in any way, please send a photo and description of the fault and we’ll arrange a replacement or refund.

ChezMarian.com cancellations policy does not affect your Statutory Rights.

Transit damage

All goods are examined in detail by our suppliers prior to dispatch to ensure that they leave the warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.

Faulty goods

If your goods develop a fault within 28 days of delivery (including goods delivered with a print or manufacturing fault), the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months. In all queries relating to faulty goods we require customers provide photographic evidence so we can investigate the issue. ­These promises do not apply to faults caused by accident, neglect or misuse.

Legal

Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

These terms and conditions cover Chez Marian. Any other websites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.

We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.

Copyright

The copyright in this website and the material on this website (including without limitation the text, artwork, photographs, and images on this website) is owned by ChezMarian.com [and its licensors].

ChezMarian.com does not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved.

For the avoidance of doubt, you must not adapt, change, transform, publish, republish, distribute or redistribute content or the material on this website (in any form or media) without Chez Marian’s prior written permission.

Contact Us

If you have any questions regarding the Terms & Conditions please contact us:

via email
via Contact Us page

Policy Revisions:

Original Version: 9th January 2019

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